Testimonial

Thank you for what was a magnificent experience of China. The service you provided was absolutely outstanding. Making bookings via the internet always carries some degree of uncertainty. However, my experience with you and China Highlights has been unfailingly satisfactory at all times. The personalized service has been excellent at every stage - from bookings through to the guides who met us and escorted us and all the arrangements for transport, accommodation and itinerary. We carry very happy memories of a wonderful visit to China and thank you for making this possible. You have demonstrated a strong ethic of providing the highest quality of service. Best wishes. Thanks Elaine

We would love to visit China again and I would not hesitate to book my next trip with you. I recommend your service to anyone who will listen. China is a fascinating country to visit, but to experience it with knowledgeable guides, safe drivers, and all the arrangements taken care of for you takes all the potential stress out of travel. The fact that there is always somebody there at the end of a phone to help sort out any little problems that do arise is very comforting. (Please send on my thanks to Ms Luo Zhi in Guangzhou for her help!) All of the guides and drivers were good. The guides all spoke excellent English, they knew their information, could present it well, and made excellent arrangements for our well-being and entertainment. Some guides had to entertain us for long hours as we waited for late train and plane departures, but most were able to make excellent suggestions for additional activites to keep us busy. Some guides gave us great advice on where to eat and two arranged for us to see shows in the evening. Particular Highlights: The Qin Terracotta Army Xi'an. The dumpling banquet in Xi'an (I had it two nights running!). The whole trip to Xiahe, especially seeing the Labrang monastery and the Binglingsi caves. Everything from Jiayuguan to Dunhuang! Jiayuguanmen was brilliant. The Wei and Jin tombs were unexpected, beautiful and very interesting. The drive across the Gobi desert was great. Yulin grottoes were amazing and very well worth going to see. The Mogao Caves were also excellent, but had a very different feel to them. Our guide, Jessica was outstanding. She did so much more for us than was strictly required: we saw extra sites, she took us to a great show (The Charm of Dunhuang), she took us out to eat and to the market. She was very enthusiastic and seemed to be having as much fun as we were. She definitely enhanced our enjoyment of this part of the trip. Turpan was fascinating, especially the Karez wells. I loved having milk tea in the Kazak Yurt in the Southern Pastures outside of Urumqi. The highlight in Kashgar was definitely the trip on the Karakoram Highway up to Lake Karakuli. The driver was brilliant, very friendly and helpful, though he spoke no English. We loved walking the last part of the way (roadworks had completely blocked the road), but the opportunity to get out and walk in that beautiful environment was an unexpected pleasure I do not think the guide enjoyed it, but we loved it. I cannot tell you just how much we enjoyed the trip. My friends and family hear about nothing else from me at the moment. So thank you to Elaine Yang in Guilin for all the arrangements, Luo Zhi in Guangzhou for her help on the phone, and all our guides and drivers: they all helped to make our trip a great success for us. Best Regards Paule

Hello, just wanted to say we had a wonderful time. It was very efficient and saved us lots of time. The sights and the information were outstanding. We have learned so much in such a short time. I would definitely recommend this company to maximize the stay in China. best wishes, Norma Taylor

Hello Eva: Hope this finds you well! I couldn't open the file of the evaluation so I will give you my comments by this way. I am more than satisfied with the service you provided me, actually it was over the expectations, the places I visited during the tour were just amazing and the tour guide and the driver were so kind, patient and helpful. Thank you very much, because you helped me to have the time of my life in Beijing. I was a little bit afraid of hiring a tour by internet because it is always a risk, but I was very happy od choosing your travel agency for this trip. I will recomend my friends your travel agency for their next trips to China, actually any of my friends is going to Asia in august and probably she will contact you soon. Please I want you to make me a favor, can you please send me Allen's (my tour guide) e-mail address? I want to send him a couple of photos and I lost the paper in which he wrote it down. Thank you very much for everything, hope to hear from you soon!

Hello, Elaine Instead of using the enclosed evaluation form, I will just tell you in my own words what a fabulous trip we took to Beijing, the silk road, Shanghai and Hong Kong. My compliments go to you for arranging wonderful hotels, well informed, intelligent, thoughtful tour guides, safe drivers and interesting and educational sightseeing. Everything was organized, including the purchase of plane and train tickets. Our guides were always there to meet us and the fact that we spoke no Chinese was never a problem. We asked to be taken to local restaurants on many occasions, and our guide was always accommodating. The food was delicious in China. The noodles and lamb along the silk road were always well prepared and thoroughly enjoyed. This was an experience of a lifetime. Everyone we met was polite and helpful. I would recommend this to anyone who may be contemplating a trip to China. Thank you for everything. Elaine Gertrude A. Burr

We are avid travellers, and this was by far the best trip we have ever taken. From the planning stage, to the local guides, to having to make changes along the way, we were treated with the utmost customer service. Every single employee of China Highlights that we met (guides, drivers, travel advisor) were professional, courteous, and most importantly kind and pleasant. The arrangements were exceptional. Even when we wanted to leave Lhasa a day early, Elaine and our local guide were able to make the changes for us seamlessly. And when we missed our connecting flight, Elaine sent another local guide to the airport to bring us new tickets. We were so impressed by CH's ability to handle last minute difficulties. Everything exceeded our expectations. We didn't know what to expect in China - we are expatriates from a former Eastern Bloc communist country, but we would never have known that China was a communist country just by traveling around. We had all the comforts of home in our hotels, and the sights we saw were like nothing we've seen before. China was a very pleasant surprise. We were not quite prepared for Lhasa. This was due in no part to any lack of information on Elaine's part, we just didn't research the area enough. In addition to the uncomfortable altitude, the accommodations at the Lhasa hotel were not western by any standards. The staff did not speak English, and the rooms were old, dirty, and didn't have air conditioning. Again, our dissatisfaction with Tibet had nothing to do with Elaine or our local guide, and we understand that our accommodations were the best available. In all honestly, we are simply unwilling to give up certain comforts, and we should have realized that those comforts would not be availabel in Tibet. Problems occurred was resolved quickly and easily. We missed our first flight into China, and after a brief call to Elaine, our local guide was informed and came the next day to pick us up. Leaving Lhasa a day early and missing our connecting flight were problems that were swiftly dealt with. Other than errors on our part, CH did not cause any problems for us, and promptly fixed the ones we created. Your tour guides were very good. Our local guide in Beijing, Samuel was excellent. Samuel was fun and funny, and he was such a pleasure to get along with. Not only did he teach us about Chinese history, but he helped us to understand Chinese popular culture as well. He and I are the same age, so we had a lot in common, but my mother thoroughly enjoyed his company as well. Additionally, through translation, Samuel allowed us to get to know our driver, Mr. Song, who was also very kind and pleasant. Of all our guides, Samuel seemed to understand us the best, and we look forward to remaining friends. We are so impressed by China - the people, the culture, the tourism industry, and of course, China Highlights' service. China has all the comforts of home - excellent hotels, exceptional food - but is so affordable for tourists. The shopping, especially local street markets, is unparalleled in the rest of the world. We would love to return to Beijing and also visit more cities. There are not enough words to describe the high level of customer service that I received from Elaine and our local guides. Having a pre-planned tour made our vacation worry-free and kept us entertained throughout our stay. We have been so impressed by CH and wouldn't hesitate to use your services again. China has all the comforts of home - excellent hotels, exceptional food - but is so affordable for tourists. The shopping, especially local street markets, is unparalleled in the rest of the world. We would love to return to Beijing and also visit more cities. There are not enough words to describe the high level of customer service that I received from Elaine and our local guides. Having a pre-planned tour made our vacation worry-free and kept us entertained throughout our stay. We have been so impressed by CH and wouldn't hesitate to use your services again.

Our trip was wonderful and interesting. We enjoyed Tibet and never got the high altitude sickness. There were some who we met and they did have symptoms. The monasteries are gorgeous. Our tour guide was great in Tibet as well as the driver. The drive from Lhasa to Gyantse was breathtaking even though it was a long trip. Unfortunately there was no toilet suited for Western Tourist. I wish the tourist bureau will have a facility in between for tour to stop. Our schedule ,including our Flights, were all on time Beijing and Xian are also great places to visit. We enjoyed the Beijing Kaoya. It was delicious. All of our tour guide are good and that include the drivers. Thank you very much for all the help and I wish all tour coordinator will be like you. Dr. Gonzalez and Renee.

Tour guide (Warren): He is an excellent guide and speaks great English. He was flexible making helpful suggestions about things we might want to do ourselves, without pushing too much activity at us. He was also humorous and made us laugh and he did everything in his power to make our trip enjoyable Hotels: Both the hotels in Guilin and Yangshou were really good. For 3 star, I had mixed expectations but they are definitely good hotels that I suggest you use again Car: Excellent. Perfect for 3 people as it was very spacious Cruise down the Li River: the highlight of the trip! The boat was very large which I had not expected but luckily it was not full. If there had of been more people on the boat it might have spoiled the experience. Thanks Karen. Helen

Angela, We have just returned from our trip to Bejing and it was EXCELLENT! The taxi was easy and the hotel was helpful. Our tour guide was also EXCELLENT!! She accomodated the changes that we made to our trip because we missed the first day (when the plane was full). Our tour was complete in three days instead of four. Thank you for your help and your assistance! Sincerely, Chris and Sharon Kavanagh Michael and Barbara Lieffering Langley, BC, Canada

Dear Elaine, We had a very enjoyable trip on the Snow Mountain. Many thanks for organising it so quickly. Best wishes, Pete