Testimonial

Dear Angela, There is an attachment with this note for the payment of US$2009, for payment in full for two people, including the one night in Shanghai on 21-April, 2004. I bet this is the longest it ever took for any of the travel advisors in your office to get the client to send the payment! Your patience, Angela, has been admirable. All of your department should stand and clap for you in respect for a job well done. I will miss your notes. We are looking forward to meeting you on May 12. Patricia

Dear Angela, Hello. This is a brief note from Michael Frenchman and Karen Crowe, the Americans who met you in Guilin in October. We were traveling with Karen's mother, Marg, who injured herself in Xi'an. I'm sure you remember very well. First, I want to say what a pleasure it was to meet you and how much you and your company added to our experience in China. Next, you will be happy to know that Marg is back in Kansas and has been doing fine since we arrived in Bangkok in late October. Her injury certainly added excitement to our trip. Your guides and drivers and staff were very helpful in easing the burden. Thanks! I wanted to let you know that we are trying to contact the museum in Xi'an regarding the horse sculpture and getting a price reduction. Thank you very much for speaking to them on our behalf. We have sent email to almost all of our guides. We would like to contact our guide from Shanghai, Vivian, but we have misplaced her personal contact information including her email address. Could you give that information to us, please? We have already told many friends about you and ChinaHighlights' excellent service. We hope they contact you when they want to visit China. We certainly will. And, by the way, the dinner we had in Guilin was excellent! If you ever want to come to visit New York City, we would be happy to be your host at our home. Sincerely, Michael Frenchman and Karen Crowe

Dear Brian, The Travel Agent in China is Angela (see e-mail address above). Angela did a very good job for my wife and I. She could organize (door-to-door) a trip from Shanghai on the Three Gorges or a trip from Shanghai to Xian for your wife. Please feel free to contact Angela directly. Regards, Fred

Thank you for your prompt reply of our confirmation. It was thoughtful of you to give information about making telephone calls within China and out of China. Roger

Dear Ms. Gong , I am happy to tell you, however, that I was very pleased with 'Alice," the local CITS tour guide who met us at the airport and took us to the Holiday Inn where we met the Victoria Cruise representatives. Her English very good and she was friendly and welcoming. She was aware of the low river level problem and explained it to us before we reached the hotel. She also stayed with us at the hotel until the problem with our Cruise reservations was resolved, which I found very responsible. I will recommend her to my professional colleagues in China who need a local tour guide in Chongqing. Chris Davis

Angela, Nancy met me at the airport today and she is a delightful young woman!! She took me to the hotel; it is lovely and I decided just to stay here tonight. I went to the gym and worked out and took a nice bath, unpacked. On the way here from the airport I saw how beautiful Beijing is in the evening!! I am thrilled, as all the descriptions I read talked about the pollution, the sand and wind, etc etc and I was unprepared for the beauty I saw tonight. I am excited about the tour tomorrow with Nancy. It will be very nice; she and I discussed what I want to see and her ideas for showing me the best things without too many tourists. I am happy with what you have done for me so far and want to thank you. As for the last message, I never did know for sure about the cabin. I am not worried, as I think it will all be just fine. I was in the Shanghai airport today for 7 hours, bought a book on reading Chinese characters and practiced writing some. Met many nice Chinese people working there who were most helpful and taught me some Chinese words. I had a lovely tea and bought a beautiful tea set there. This is something I have wanted for years ever since I went to a tea ceremony, one at our Art Museum in Denver with a Chinese lady; another Japanese ceremony at the Botanic Gardens. I am fulfilling my dream of being in China at last and tomorrow and get to begin to see all the wonderful sights I have longed to see for so many years. Thank you for your help. (I am copying this to some of my family and friends, so they will know I arrived here just fine. Tomorrow is the Great Wall the Ming Tombs and the Sacred Road with a finale of Peking Duck Dinner!!) Karen Shaw

Dear Angela, I would like to thank you for all the arrangements made for my trip to Shanghai. I have had a wonderful experience. The tour guide at Shanghai, Ms. Lee Yu Ping was very helpful. I would even recommend China Highlights to others. Thank you once again. Regards, Suchismita

Service Evaluation Form We will appreciate your feedback 1. Your contact person at CITS GUILIN: a) Was he/she fast enough in responding to your E-mails? Yes b) Were all your questions answered to your satisfaction? Yes c) Was he/she patient and polite? Yes 2. Your tour arrangements: a) Were these satisfactory? Very good b) What was the best thing about your tour? The sights of Xi'an were all wonderful. c) Any unpleasant surprises? None, all went well. d) Is there anything else that we should have done? It would have been better to have the confirmation before we left but there was no problem without it. 3. Would you recommend our service to others who are coming to China? Yes 4. What is your overall impression of our service? The whole tour went well, the local guide spoke excellent English and was very knowledgeable on the local history. 5. Do you have any suggestions on how we could improve our services? No

Dear Victor, I wanted to let you know how much we enjoyed our time in Guilin and the surrounding country. The whole week was really great, the Li river cruise, our stay in Yangsho, the Longji rice terraces were all highlights,everything lived up to our expectations and more. Alex our guide is a most delightful young man and answered all our questions and able to give us any imformation we needed. The only disapointment was the weather!! And none of us have any control over that!! Even so we were able to do most of what we wanted to do, but there is still a lot more we have yet to see, whether we are able to return is not in our hands but if possible we would love to return and see the place in sunshine. China is certainly a beautiful and diverse country. I have several photos that I will email to you as requested in the servay form I filled in. May God continue to bless you in all that you do, Barbara Taylor.

Dear Ms: Aileen , I just have returned from my trip to Asia. So I said the first thing I should do, is to thank you for your kindness and generosity. Please note that all arrangements were very nice and every thing was superb I felt so comfortable with all the tour guides you provide me with. Basically, every thing was OK, although this was my first visit to CHINA. I really enjoyed every moment in it. I don? know if I will travel to china in the future. But if I will. Then it will be my pleasure to have CITS services. God bless you and the friendly people of CHINA Thank you Tareg Ali Al-Ali