Testimonial

Aileen, I'd like to thank you for arrange the trip and rebook the airline tickets. The trip was excellent. The CITS tour guide picked us from the dock and exchanged the tickets for us without any problem. Thank you again for your assistance in making this a wonderful trip. Howard

Dear Ms Aileen, My wife and I returned from our trip to China and Japan last night. I want to write and give you feedback on CITS's services as you requested. We could not have been more pleased. You even managed to give us perfect weather! First of all, the guides in both Guilin and Kunming were excellent. English was very good, and they were most helpful in every way, with perfect flexibility. The itineraries you recommended could not have been better. By the way, thank you for insisting on one full day in Yangshuo. It turned out to be the most enjoyable day in China. The hotels were also excellent and the food was very good as well. When all is said and done, I give you and CITS the highest marks for service. Our lengthy communications via e-mail were enormously helpful. We could never have done so much by letter or fax. Thank you again, many times. Pleae feel free to use any part of this letter or to give my name to other clients who may be considering using your services. Sincerely, Ken Veit

Dear Angela and Chinahighlights Team, In our region it is custom to send Christmas and New Year Greetings at this time of year. Well here they are for you. We (Michael, Kirsten and Monika) wish you all the best for the New Year and thank you for the wonderful service you offered us this year during our tour through China in October/November 2003. We enjoyed the trip very much and are always very enthusiastic when showing the slides to our friends, relatives and colleagues. I always tell them the story on how we got to sailing the "East King" - very popular with western tourists and Bill Clinton. Thank you very much. Greet all your guides (Susie in Guilin) from us. Michael Sinkins

Dear Angela, We just arrived back from our very enjoyable trip through China. I write to send you many thanks for all the hard work you did for us. All the arrangements were first class and we shall recommend your company to anyone who asks us about a travel agent in China. You may use this letter in any way you wish. With every good wish and many thanks again. Paul Blackham

Miss Angela, Thank you very much, we had a wonderful time in your beautiful county. Everything was as expected. We enjoyed the tour you set for us and the food was delicious as I knew it would be. Just wanted to thank you personally for all that you did on your end. Also wanted to mention that the service we encounter was great. The driver was great and the tour guide (Zoe) was wonderful and treated us like family. She is a great tour guide and if we ever return, we most certainly would go through you and ask for Zoe if possible. Again, thank you very much. David Aguilar

Good Morning Victor: I have been intending to write you a thank you note for all your help on the Miller/Neahring trip to China last month. You were absolutely incredible with your help in reservations as well as your flexibility and ability to change reservations at a moment's notice when John became ill. Susan and John have spoken of you frequently upon their return and always are very complimentary of your customer service skills and attitude. This trip would have been much more difficult if it had not been for your help. I cannot thank you enough. I hope all is going well with you. John is seeing medical specialists here in the states to determine the cause of his extreme pain. He had a number of tests today and hopes to see his specialists later this week. We will most certainly be in touch with you again as we make arrangements for future trips to China. John was in China partially for pleasure and partially for business -- we are in the process of developing a joint venture in the Yichang area. We will be sending staff to China in the future and will look to you for your help with travel arrangements. Thanks again. Donna Burgess Assistant to the Miller Family

Thank you for all your help in booking our tour.We found you by a search engine, and booked by email because it was the easiest way.Your website informaion is useful and gave me a good idea of the service you provide. All my questions were answered satisfactorily and quickly.I was very pleased with your ability to customise the tour toour requirements.I was confident you are a reliable company because you belong to IATA etc. Once again, many thanks, Mrs. M. J. Sidebotham

I just wanted to send my thoughts about your service so far.My husband and I are very pleased with the quality of service we have received. Leon has been very helpful and courteous. We are excited about taking the tour you have planned for us. We did have some trouble with e-mail because your server was not working properly but once that was resolved, the communication went smoothly. We appreciate all the help you have given us and look forward to seeing China. Thanks, Mary & Adam Glassman

Our journey has come to an end and I am going back to America much "richer" with a better understanding of your China and your people. I feel that CITS assigned us the very best guide and you should be proud of the way you shared your knowledge with us. The bamboo lessons were an unexpected treat. Thank you for sharing your talent. You have a fabulous country with such a rich history. Thank you for everything. Sincerely, Betty Kuechle

Feedback Form 1. Overall, did you enjoy your trip? Extremely well planned and well executed. 2. Your tour: Were the arrangements satisfactory? - Extremely satisfactory. Was it what you expected, and if not, how did it differ from your expectations? - The hotels services and accommodation space and location was better then expected. In hindsight, is there anything you wish you had known in advance? - None. Any unpleasant surprises ? - None. Were any problems resolved quickly and easily? - Yes. Extremely quickly and on the spot. What was the best thing about your tour? - Its planning, execution and rich knowledge, presentation and handling of our excellent tour guides. Is there anything else that we should have done, before or during your tour? - I am highly satisfied. One extra think to extend your already good service is to ask if the tourists have any dietary restrictions. Also to recommend that they carry toilet papers with them just in case if some toilets do not have toilet papers readily available. 3. Would you like to visit China again (or if you live here, would you like to do more traveling in China)? - YES. We plan to visit China again in 5 years. If yes, can you tell us why? We would like to see it becoming a Business giant and would love to travel in a commercial aircraft manufactured in China. I did not have enough time to explore the places that I visited. I want to visit more places in China, eg: Guilin, Xi'an and live in a village undisturbed with tourists for a few days. 4. Would you book through us for your next trip to China? - Yes, I would definitely like to book my next China tour through you. 5. What is your overall impression of our service? - Excellent. World class. Beyond expectation. 6. Would you recommend us to others who are coming to China? - YES and I have already started to recommend. 7. Any suggestions on how we could improve our service or the products we offer? - At present there is nothing to recommend. 8. May we use your comments on our service, and/or your photos or other images that you took on our website, or in brochures, marketing and publicity? If so, could you please E-mail us some of your photos? - Please feel free to use it. You guys rock. 9. We sometimes receive requests from potential customers or journalists who would like to speak with a previous customer. Would you be willing for us to provide your name and contact details as a reference? - Sure please go ahead. 10. If you answered YES to the above, please tell us where and how you would prefer to be contacted. - Email: go2asim@gmail.com 11. You are currently on our mailing list to receive our regular news letter. Do you want your name removed from the list? (note: we will never divulge your name or contact details to anyone else without your prior permission) - No need to remove at the present moment. Asim