Testimonial

Dear Carol,

I really appreciate how hard you worked with me it wasn’t easy but in the end it was worth it. I have some conments about my time in China. Here is some suggestion.

I think the client needs to participate in planning their trip on every level. Carol and I worked very hard on the schedule so nothing was a surprise. I was equally responsible for the planning of the trip as she was. The client should do a lot of reading on all the different attractions, hotels, and restaurants.

If the client has scheduled some alone time with themselves without the guide. I would like to make the following suggestions for the guide. When the guide meets the client at the airport then puts them in the car after the basic introductions the guide should put a couple of suggestions together on a piece of paper.
especially if the client is on their own for dinner
1. Write down a couple of restaurants
2. Write down where the closest atm machine is
3. if there are certain foods that the client doesn’t eat have the guide write it down in Chinese so that the client can show the waitress as well as some of the dishes that they like. If the client doesn’t use chopsticks write down in Chinese fork and knife.
4. if the client plans on buying a phone card to make long distance calls or a card for local calls, explain that most of the cards only work in the city that they are purchased in and some times do not work from the room. And some local cards block you from using the long-distanced card.

Dear Eva,

Sorry I've taken so long to send this feedback to you. We had the most wonderful trip to Xinjiang. Our tour guides were wonderful. Abdulwali was one of the best tour guides I've ever had. He was intelligent, spoke excellent English, was totally flexible, knowledgeable and really taught us a lot about the local culture. Oh, and did I mention handsome?? We were all very sad to say goodbye to him.
 
Our tour guide in Urumqi and Turpan, Raziya was also wonderful. She was delightful and helpful in every way and also totally flexible when we said things like "We want to go to the bazaar again!" Both drivers were also very safe, responsible and flexible too.
 
We all loved Kashgar the most and i would recommend anyone going to that region to spend time there. It was so culturally different for us and historically so interesting.
 
The service in Kashgar and Turpan was excellent and the staff did everything to help us. We were really dreading having to return to the Ramada in Urumqi for our last night.
 
Anyway, overall we had the best trip and we're still talking about it and looking at our photos. I am happy to share my photos etc on your website but of course can't remember my password! Yes, I am happy for you to give my email address to anyone thinking of doing the same trip.
 
Looking forward to organising our next trip with you and thank you for your excellent service again.
Best wishes,
Angela

Hi Karen,

We returned home from Beijing a couple of days ago and are still in vacation mode!

First of all, thank to you, your team and the guides for making our trip lovely and memorable. Susmit, Hema and I had a jolly good time in all the locations we visited.

It is difficult picking an attraction but if we were to pick a few, we would pick the Terracotta warriors, Mogao and Lake Karakul. Between Jiaohe and Gaochang, we liked both - Jiaohe was well preserved while Gaochang was large in scale. If I were to pick one, I would probably pick Jiaohe.

All our guides were good in their own way - Echo (Xian) and Mohammed (Turfan, Urumqi) were thoroughly professional and were sensitive to what we wanted to do, Helen (Dunhuan and Jiayuguan) went out of her way to help us, Abdul (Kashgar) was quite colorful and gave us a very local flavour, Star (Datong) managed to fit in everything we wanted to see in Datong, Ms Wong (Taiyuan) was lovely and impressive and we really wished we spent more time with her.

Hotels were all up to standard. Meals were good too. However, I think the tendency is to over order and so we ended up wasting food in most places. If the guide could judge how much people tend to eat from one meal and then adjust accordingly, that would have been good.

We will let you know once we sort out our photos.

Thanks again for your help in arranging the trip.

Hi Sunny,

Before I forget (again) thank you very much for the birthday cake. I must admit that was a big surprise. I liked that very much.
 
As to the most memorable attraction, that is difficult. The forbidden city was the most memorable in Beijing. As I had never seen it before and it was too misty to enjoy the Wall. In Xian I should have to say the terracotta warriors, the sheer size of it is mind bogling but the museum was even more interesting and the artworks were astounding. For Guilin the landscape is breath taking and has its own charm and is a highlight in it self. Even the train ride has a charm of seeing the landscape. So, I can't really choose.

As to the most outstanding tour guide, I would have to say the first guide. But all knew a lot of the subjects they showed us and they all had a very good way of bringing it. But the way Alan adapted to our schedule was most appreciated and his choice of restaurants was the best I have to say. Admittedly he had more lunches to arrange as opposed to the other two. But all in all it had to be Alan.

All hotels were good. In terms of location the Osmanthus was the best. The view was fantastic. In terms of breakfast the Day's Inn was best and the Prince international the worst.

All lunches were in general good and only one was disappointing. That was the lunch in Xian on the first day. The best lunch is more difficult to choose, but I think the one near the Great Wall was the best.

I can only say our program was best and had all the essential highlights. Also the shows were good choice. However one primary advice, all cities would need (at least) one more day. Take more time in Beijing, Xian and Guilin, to also explore the city centers which are beautiful and interesting. Also ensure the river cruise in Guilin is planned on the right day (wheather). and to either do the cycling trip, raft or car through the country side in Guilin. Also here take one more day to explore Guilin.
I would maybe warn them not to do the train from Xian to Guilin though.

I will 100% recommend your company. I am already recommending your company to everyone I tell about the trip.

I will follow up with some photo's later when I got them sorted.
 
Once again, thank you for the unforgetable holiday.
 
Paul

Dear Karen,
We had a very nice time, and thank you and your company for all help. You all did our trip successful.
The Wall and Tarracotta are the most memorable attraction of my tour, also the Show of Impression Liusanjie at Yangshuo was unique and exclamatory.
All of the guides are good, Jeff is the best, he has become our friend at the end.
All of the hotels are ok, but the one at Beijing is small, and we had expected better beacuse it is called 'Deluxe Room'.The people in reception and restaurant were very good and friendly.
For your information, i have got aboard on 3 differnet airlines during this tour, but i felt the one did not take my safety very seriously, People was walking in the plane during take off and landing. People was sitting on the floor and filming out window, beside the emergency exit. And the crew did almost nothing.
Finally, we did a nice time with all of your staffs' efforts, if anyone wishes to know how your service is, i am happy to write my comments.
Kind Regards,
Leiv-Petter

Hi Candy,

Thank you so much for your help in booking this trip. I will definitely be recommending China highlights to any friends travelling to China. The level of service exceeded our expectations, the attention to detail and the adaptability as well as the ready service made it a pleasure to deal with you Candy and of course China Highlights.

The only suggestion I would make is for the cost of the trip to be more transparent. As you are already very competitive in your pricing (perhaps a market leader) knowing the specifics will ensure that customers feel comfortable before they travel with you as I am sure all will afterwards.

Thank you again for making our holiday memorable and I especially appreciate the personal advice you were able to give Candy.
 
Regards,
 
Nathan

Dear Michael,

We had a great time in Beijing. We are agreed that the Great Wall was the most memorable attraction in our memory. Our guide Eileen in Beijing was very good and kind. We had a wonderful time with her. All the meals were ok. We prefer the lunch near the Great wall area, nice atmosphere
I will definitely recommend China Highlights to my relatives and friends. However, we missed the Acrobats show as our children got too tired by the end of the tour. I would recommend other travelers to book the Acrobat shows in the evening.

Thanks again.
Allison

Hi Eva,

I apologize for the delay in response to your e-mail. We had a very good time on this trip and hope to visit China again soon. We'll definately give your company a call the next time we head out.

The Great Wall was the most attractive place we visited. Our tour guide Vivian Fu in Beijing was great. She understood our questions very well and was always very enthusiastic. Very friendly and always seemed eager to talk to us, our questions were always answered completely and with interesting tid bits.

The hotels and meals were great too. We preferred our hotel in suzhou the most for it's location. It is a nice hotel, fairly close to food and we felt safer. In Shanghai, it was somewhat a long walk to the Bund but we were in an area where everything closed around 6 or 7. In Beijing, beggars were waiting near the hotel and they would follow us for blocks and sometimes even trying to pull your arm for you to stop.

All in all, we were very impressed at the amount of planning that must have been required for this tour. Besides, there is a government operated tea house across the street from the Temple of Heaven in Beijing that we really enjoyed and would definately like to recommend to people.

Thanks,
Allen G

Dear Nancy, 

Now we are back home I would like to say thank you and how much we enjoyed the whole experience and how pleased we were with the arrangements made by China Highlights.  I would recommend that anyone considering a trip to China give serious consideration to using the services of China Highlights.  A combination of good service and value for money.  We particularly appreciated being met from and taken to the various trains. All of the guides and agents were very friendly, knowledgeable and helpful and it would be unfair to single anyone one of them out.  However we would like to say a special thank you to Vivian in Guilin for going out of her way to help even after the arranged part of the tour was over.
 
Once again many thanks.
 
Best wishes
 
Edward and Jennifer

Hi Nancy,

I would like to say that we very much enjoyed our Yangze cruise. The meals were very good, the cabins clean and comfortable and staff friendly.  I found china highlights very professional in regards to the booking and transfer guides. I highly recommend the cruise for both the scenery and a relaxing atmosphere.

Regards

Georgina