Testimonial

Hi Delia,

I just wanted to say thank you for all your help on my recent trip to Guilin and ChongQing.  You were very helpful and it was a pleasure to work with you. 

Also wanted to thank you for the calendar.  It’s on my desk now and every time I look at it I think of the good time I had in China and the person who helped make it possible.You!

Thanks again for your help.  I will look forward to planning my next china vacation with you and recommend you to anyone who asks.

Paul

Hi Delia,

I had a fantastic memorable time, Yangshou and the bike ride around the area was great. The Li River cruise, Yangshou bike ride, the terrace rice fields made me feel WOW.

Liliy was excellent guide and host, she's knowledgeable explaining about the history of various areas/attractions. Very pleasant person to be with and flexible. Always on time in the morning and assisting in many ways ( i.e. hotel check in/out and  getting good seats)

Lijiang Waterfall hotel was fantastic. Excellent breakfasts and lovely rooms. I'd like to suggest the tourists that everyone should visit Yangshou and Guilin while in China.

Thank you for everthing

Bill

Dear Carol,

Hi This is Chris Rourke, my assistant Thea Pabillore booked our trip to China in late October, but I thought it would be better if we responded directly to your questions.  In short, we had a wonderful time and each of our guides (Jack in Kashgar, Serena in Xian, and Jeff in Beijing) were excellent, and the drivers were efficient, safe and friendly.

It's our second trip with China Highlights. Below are my thoughts on my China tour (along with a couple of pictures).

As wonderful as the sights of Beijing were, I'd have to say Kashgar was my favorite.  Jack made a quick stop at a Saturday Market on the way back from the desert trip, and I think that was the highlight for me.  The food in Kashgar was outstanding and the scenery was incredible.

I'd have to say Jeff in Beijing was our favorite, because he was amazing with our two boys.  I'd strongly recommend him, especially to anyone traveling with children.

Jack from Kashgar, is an excellent guide and was very good at keeping the sites interesting for both the kids and adults.

Serena was very knowledable on the history of Xian and we enjoyed learning from her, she would be perfect for travelers looking for historical perspective on their China vist.

They were all world-class.

We were happy with all of the hotels, but the most comfortable was in Xian (but the best breakfast buffet was in Kashgar).

Kind regards

Rourke

Before the tour

Dear Carol Guan,

Thank you so much for your excellent work. I have been working with you and your company for pre and post tours and you have been wonderful-timely, efficient, and comprehensive and competitively-priced tour. I would highly recommend you.

Regards,

Cheryl Sugar

After the tour

Feedback From Cheryl

Dear Carol

We are home (and a bit jet-lagged).  I must congratulate you on a job extremely well-done.  The trip was fabulous and everything went very smoothly and efficiently.  Despite having travelled extensively, this was one of our best and most memorable vacations, much of which we owe to you. 
The itinerary was perfect (although, if I had it to do over again, I would probably have spent a bit less time in Shanghai)  The guides were very good: knowledgeable, friendly, and flexible, especially Vicki, Lilly and Steven.  However, we were disappointed in John and extremely unhappy with Snow.  John gave very little information, was inflexible, and didn't seem to take his job seriously.  Snow gave us NO information, was very unfriendly, didn't interact with us, and wasn't even aware or interested in our whereabouts.  I apologize for having had to contact you but applaud you for rectifying the situation so quickly and effectively.  Steven was the exact opposite of Snow: knowledgable, warm, personable, and anxious to please.
Highlights for me include Longsheng Terraced Field (my favorite spot), Shanghai Acrobat Show, Matianyu Great Wall and Summer Palace.
It was a pleasure meeting you and having dinner together.  Many thanks again for the the thoughtful gifts. 
Carol, you were a pleasure to deal with.Your efficiency and responsiveness were exceptional.You are definitely my preferred supplier for China and I have already mentioned to my co-workers what an excellent job you did.I am looking forward to recommending you and China Highlights to future clients.  This trip has given me the opportunity to add China to my highly recommended destinations.

Many thanks again.Hope to be able to forward some memorable pictures.

Most sincerely,

Cheryl

Feedback from Joan

Dear Carol,

Jr and I wanted to let you know how much we enjoyed meeting you during our recent trip to China, and thank you for your thoughtful gift.  We also wanted to thank you and your staff and guides for a wonderful three weeks.  You truly made it the trip of a lifetime.  The itinerary was wonderful and the arrangements were precise and well-organized.  We did not have a moment's worry about anything,  even though we were covering a lot of ground in 21 days.  China is an amazing place to visit, the people are wonderful and welcoming, and you made us feel at home.  If I'm ever asked about the best way to see China, it will be easy to say, 'China Highlights.'

We cannot say enough about your guides.  They were professional and personable. Their knowledge and patience was astounding.  We not only learned a great deal about China and its culture, we made new friends.  In particular, though they all deserve praise, we would like to single out Vicky in Beijing, Lilly Guo in Guilin, Helen in Yi Chang, and Steven Jia in Shanghai. Vicky taught us some Chinese and helped us decipher Chinese characters as well as giving us the flavor of Beijing's long history, and showed four  first time visitors how to  negotiate a new place. Lilly showed us the natural beauty of Guilin, and managed to stuff four days worth of touring into the two that we had;  she pampered us and even made sure we had the perfect gifts for our grandchildren back home. Helen saved the day when we forgot our computer on the cruise boat.  Not only was she capable and calm, but found it, had it delivered to us in the airport, and still made sure we saw her city,  Yichang.  She's a great guide!  And Steven  gave us the history and sights of Shanghai in flawless English, negotiated our special requests, and made sure we knew what we were doing on our day 'off,' with grace and a sense of humor. Your guides did more than point out the sights; they gave us China and it's people. They are wonderful ambassadors, not only for your company, but for China. 

Thank you, and please extend our appreciation to your guides,

Joan

Hello Delia

I think the Temple of the Five Banyan Trees is most memorable - particularly because our guide explained about Chinese Buddhism and showed us how to worship the Buddha. My guide Eve did an excellent job.

It was all very efficient and I have nothing but praise both for travel advisor Delia and guide Eve, we will recommend your company to my friends and colleagues without hesitation.

About the special suggestions,I'd like to pass on to other travelers is to warn westerners about the sanitation.

best regards

Justin

Dear Candy

We returned from our journey happy to be back home, and happy for having lived such experience.

I must tell you I am so glad to visit Longji terraces. It was one of the more beautiful places we have ever seen. In the tour Longji Terraces in Guilin and Li River were the most memorable attraction we visited. As for the guides, It is difficult to point the most outstanding one, but probably in Xian we had an excellent guide, Jing, who made us enjoy everything very much. The hotels were all very good, we enjoyed especially the swimming pool in Guilin and in Hong Kong.The meals included in the tours initially were too spicy for us at beginning; after several days we learned to ask for not spicy dishes so we could enjoy the meals. The art square, 798 street, or similar in Beijing should not be missed for lovers of contemporary art.

Our eyes and our minds are still full of the images and thoughts about all the places we visited. I congratulate you again for the preparation of our trip, in all its details. Please let me know in case you visit Argentina.

We would definitely recommend your company to our friends or colleagues, we have been very carefully attended, and we have made a journey absolutely satisfactory.

Best regards

Myriam

Dear Candy,

First and foremost, I must highly commend you for your professionalism, patience, understanding, and quick response on planning my trip to China in 2009.I gave you very little lead time to plan this trip, and then abruptly needed to put everything on hold due to my brother’s deteriorating health.  The global financial crisis compared to 2008 also determined what I could afford this year, I had to slowly build the trip and then cut back on what I knew I could afford.  You had many unusual circumstances to deal with, and your performance greatly exceeded my expectations.

Specifically, you made international phones to me at times to clarify areas, and did not use the slower method of email.  You understood me well.  A single, USA female, who spoke no Chinese & traveling alone, safety in a better hotel in Chengdu, while perhaps a bit more expensive would always supersede a safety concern with me,

I was ill on my birthday, the big day I had planned to spend with the Panda Bears.  You still came through and made that day a special one I will never forget.  I was far sicker than I wanted to admit.  My own compromise was, I would see the Panda Bears, but would give up the option of taking care of them for the day.  Lunch at a beautiful restaurant and a surprise birthday cake was indeed thoughtful and extremely appreciated.

I thank you for your kindness, sincerity and for being the wonderful person that you are.

Sincerely,

Ginny

Hi Karen,

I have now returned from China,and I must tell you what a wonderful experience I had,thanks to chinahighlights.

there were no problems at all,even when due to bad weather in Beijing one flight was cancelled,your representative in Xian airport got all the people on another flight,so we could continue on our trip without problems.

There were so many memorable attractions that it is really hard to choose,but I would say seeing the summer palace,Jade dragon mountain and the Li river cruise,and the Erhrai cruise.I have a few favourite guides,even though they were all very professional.Corbin Chen in Beijing,Claire in Guilin and my guide in Lijiang,whose name I misplaced.These guides explained to a newcomer to China the history of their cities,and how to get around without getting lost.

The hotels were all better than I thought,very high standard ,all appropriate for their locations,the Osmanthus in Guilin had the best view from my room,and the Sanhe in Lijiang,for location within the ancient city.

I would say the Great Wall was my wow factor,I could not believe I was standing there,walking on a piece of history.I have recommended chinahighlights to a few friends already.My one thought for all travellers is to have an open mind.Maybe you can send a newsletter to these friends of mine,louisa@newlin.org.

Once again Karen,thank you for arranging an unforgettable trip to China. I will send you a photo later,when I sort them out.

Brenda

Delia,

Thanks for the wonderful trip! The Garden of the Master of Nets is beautiful and different garden with interesting history.And I like the Beautiful water boat ride in Tongli;friendly people.

About my guide, Jolin, she has great attitude.I feel like I have a new best friend. She has very good English-much much better than my. Tour went very very well-very good.

Overall, my experience of the tour was fabulous and worth every dollar!

Thank you for your help,

Reed

Carol,

I just wanted to let you know that I was so pleased with our trip and the driver and the guide.The services provided by China Highlights were excellent!We loved Guilin and the surrounding countryside.Oscar was so helpful, friendly and professional.He went above and beyond for us.We loved the VIP check in at the airport and the lounge that we were allowed to visit.

I am looking forward to getting some new clients for you.I plan to promote China because we had a wonderful trip to your country!  Thank you so much!

Peggy